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Joint Chamber Event – Delighting Customers in Japan XVIII

13 June 2019 @ 18:30 - 21:00

Japan is known as one of the most challenging markets in the world. Whether your business is a start-up, long-established, or somewhere in between, you are probably confronted daily with the issue “how to delight customers?”

Because there is not a single answer to this very fascinating question, the Belgian Luxembourg Chamber of Commerce in Japan (BLCCJ) launched in 2001 “Delighting Customers in Japan”, an annual seminar where a number of top executives share their ideas and experiences about the challenges of succeeding in this perplexing market.

For the last 5+ years the ABC is a proud co-organizer of this event.

Following the great success of the event formula, we are very pleased to organize the 18th edition in 2019, where we will welcome again 3 distinguished speakers who will share with us their strategies, experiences and insights regarding their businesses in Japan:

Mr. Malik Roumane, President & CEO, EDENRED JAPAN (Ticket Restaurant)
Mr. Vincent Devloo, CFO, IKEA JAPAN K.K.
Mr. Nicolas Villeger, Managing Director Japan and Korea, DFS GROUP LIMITED

The seminar will be followed by an open panel discussion with Q&A, and by a networking cocktail from 20h00 onwards. We hope you can join us!
* Please note that cancellations after 6 June or no-shows will be charged in full!

Date & Time:
13 June 2019 (Thu.), 18h30 – 21h00

  • registration from 18h00
  • presentations from 18h30 till 20h00
  • networking cocktail from 20h00 till 21h00

BNP Paribas offices, GranTokyo North Tower, Marunouchi (Yaesu North exit Tokyo station)


Admission Fee:
5,000 JPY (members) / 7,000 JPY (non-members)

Please use the application form HERE and send it to directly to the Belgium Chamber (info@blccj.or.ojp)

Don’t forget to mention your ABC membership to be eligible for the members admission fee .

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13 June 2019
18:30 - 21:00
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